Resort Legal Team Ratings and Reviews: Check It Before You Exit

UPDATE: Resort Legal Team ceased operations in November, 2021. You can check out the details here.

If you’ve found yourself in a bind after buying into a timeshare and want out fast, Las Vegas-based Resort Legal Team, a timeshare exit company, claims it will go to all lengths to get you out of your timeshare contract – and then some.

But will they get results? Let’s take a look.

Who is Resort Legal Team and What Does It Do?

Resort Legal Team Inc. is a timeshare exit company based out of Las Vegas, Nev., and was formed in 2016. The company describes itself as a timeshare fraud specialist and consultancy group that assists clients with the legal cancellation of their timeshare or vacation ownership.

The website has a one-liner: Timeshare Contract Resolutions and Credit Repair

However, there is no further info about “credit repair” concerning RLT.

According to ZoomInfo.com, its president is Albert Trevino and the company has 25 employees. The company’s revenues are listed as $5 million. (Some reports also list Lisa Trevino as a part-owner, but we were unable to confirm that. Dun & Bradstreet and ZoomInfo list only Albert Trevino.)

Resort Legal Team Timeshare Exit Costs

Resort Legal Team fees are not offered or listed on the RLT website, which is often the case among these types of companies. On the home page it states:

“Our team will be able to help educate you on what you purchased as a timeshare contract. You will be able to make an informed decision that is best for you and your family after our thorough consultation.

“Depending on the facts of your situations, we assign your case to experienced professionals that may include attorneys to handle all contract disputes in your timeshare and have your credit protected and repaired if necessary from any permanent negative remarks due to your timeshare experience.”

Resort Legal Team also states on its website it must first evaluate your situation. The fee is assessed and based on the amount you owe your timeshare developer. However, Resort Legal Team does say it offers a free consultation.

Can You Trust Resort Legal Team?

According to the Better Business Bureau, the company has been accredited since Sept. 26, 2018, and gives the company a B+ rating.

There are only a handful of reviews and six complaints. RLT does have five reviews on Google, three with one star. Interestingly, one of the one-star reviews is from David O’Harra. According to LinkedIn, Resort Legal Team has a staff member with the same name. Is this the same person? It seems like maybe someone is trolling the company.

There are no Yelp or Trustpilot reviews and none on its website.

What’s Good About Resort Legal Team?

While its website has limited and general information on its home page, it does have a few videos online via its YouTube channel.

One video explains timeshare reseller scams and uses the BBB logo as a front drop and someone who appears to be from the BBB narrates the video. Other videos talk about timeshare ‘Just Say No’ tips and other topics. All videos are at least 4 years old.

The videos may be helpful in that they discuss the many misrepresentations someone might be facing when involved in and with a timeshare.

What’s Bad About Resort Legal Team?

There is limited information on its website, and there’s no chat window like similar companies, which means you either must call or draft an email. It has zero reviews or testimonials on its own website, which is very unusual. The company doesn’t offer any FAQs, About Us, or other standard pages.

There don’t to be many reviews online aside from BBB and a few on Google.

Lawsuits Against Timeshare Answers

A Google search about Resort Legal Team reported it had sent out letters to Hilton owners offering to help cancel their timeshare contracts if they were misrepresented through fraudulent practices, and Hilton Resorts followed up by filing a lawsuit against Resort Legal Team.

The company later sent out a retraction letter. You can read more about this here.

Resort Legal Team has also been named as a defendant in a lawsuit filed by Wyndham Vacation Ownership. According to Travel & Leisure, WVO alleged that Resort Legal Team used false and misleading practices that led consumers to pay large upfront fees for services the company could not deliver on.

Online Reputation

According to the Better Business Bureau, the company has been accredited since Sept. 26, 2018. and has a B+ rating, and only three written customer reviews with a ranking of 2.33/5.

It has 2.6/5 stars on Google with 5 reviews.

And another exchange with one dissatisfied customer:

To which the company posted a response:

It’s worth noting that exiting a timeshare can be a complicated legal process that takes longer than a year, and can be damaging to your credit.

On LinkedIn, there are a variety of staff members listed but no real engagement.

One employee is David Oharra.

This is noteworthy because a David O’Harra also posted a negative review. Coincidence? Maybe. Or is it a dissatisfied customer who is trolling the company by posting a review using the name of one of its employees?

Resort Legal Team Website

The company’s website contains limited information. There’s no About Us, FAQs, testimonials, or links to other pages like social media. The design is dull and looks DIY. There are no links to videos or mentions of the YouTube channel, which is only to be found via a Google search and is only a conglomeration of content from news sites and the RLT logo.

Social Media Presence

There is little online presence – some social media and some of the company’s associates are listed on LinkedIn. RLT has a Facebook page but posts are infrequent.

Its motto on FB: “We are advocating for consumers connecting them with proper legal assistance for their timeshare contracts.”

The company also has a YouTube Channel with a handful of videos about timeshare scams, tips, etc. The only way to tell that these are RLT’s videos is its logo. All videos are at least four years old with nothing new and are mostly from news sites and not original content.

The Bottom Line

Though there’s little information available online or on social media, Resort Legal Team does appear to get results, and that lands it a spot on our list of the eight best timeshare exit companies.

This is a relatively new company that assists victims of deceptive sales practices. Legal representation is a key part of Resort Legal Team’s strategy. Resort Legal Team also offers credit protection, which can be particularly important. They have a B+ BBB rating.

This is a good choice if you suspect you were deceived during the timeshare purchase process.

FAQs

Who Owns Resort Legal Team?

Albert Trevino is listed as president. Lisa Trevino may or may not be a co-owner.

Where is Resort Legal Team located?

7455 Arroyo Crossing Pkwy. Suite 220, Las Vegas, NV 89113

What Days/Hours is Resort Legal Team Open?

Resort Legal Team is open Monday through Friday from 6 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m. It is closed on Sunday.

Does AARP (or any Other Big Group) Endorse Resort Legal Team?

Resort Legal Team does not appear to have any endorsements.

What is the Contact Information for Resort Legal Team?

The Resort Legal Team’s official website is www.resortlegalteam.com; (702) 505-9151