If your timeshare no longer feels like the oasis you dreamed of the day you signed the contract, Oasis Exit Solutions says it can offer you a way out.
The Oasis Exit Solutions website stresses it assists owners that have been taken advantage of during their timeshare experience and have been misrepresented or experienced fraud. Its motto is: “The Right Way to End Your Timeshare Nightmare.” Does the company fulfill that promise? Let’s take a look.
Who is Oasis Exit Solutions and What Does It Do?
Based in Rome, Ga., Oasis Exit Solutions has been around since 2015. Mr. Jonathan Jayne is listed as president and principal. The company says it can assess and determine whether you were misled or facts were misrepresented during your timeshare purchase.
The company focuses on timeshare maintenance fees and mortgage cancellations, and says its team can get you out of your timeshare contract if you’ve been misled.
It looks like it offers help to all age brackets and those who have had the misfortune of signing up with a timeshare and want to dump it.
“…Our services are 100% guaranteed to get you a final timeshare cancellation so that you don’t have to deal with the financial burden of owning a property you’re not using. Why not save the extra money for something you care about? We are the leaders in the business of helping you obtain a legal timeshare cancellation. Contact us today for your free personalized consultation. “
Oasis Exit Solutions Timeshare Exit Costs
Oasis Exit Solutions doesn’t offer a one-size-fits-all fee structure and its costs are not mentioned online. The company states the costs associated with contract cancellation vary from case to case.
The company says each situation must be evaluated first before anyone from the company can advise on any applicable costs. However, it states it offers free consultation:
“We offer you a free, no-obligation consultation so that, together, we can find the best options for you.”
Being vague about pricing is common in the industry because some cases are more complicated than others., but you also need to be very careful and ask detailed questions to make sure you aren’t being scammed. One review indicates that the client paid Oasis Timeshare Solutions $3,000, which is at the lower end of the industry average that usually ranges from $3,000 to $7,000. Don’t accept the first offer any company makes, there’s usually room for some negotiating.
Additionally, it says the company will “establish if you qualify for a compensation claim we will need to complete a full assessment of your Timeshare ownership.”
It lists several misrepresentation points to answer that it uses to establish potential eligibility for a claim.
Can You Trust Oasis Exit Solutions?
The reviews for Oasis and its reputation are a mixed bag. For example, on the Better Business Bureau page, Oasis is rated A+ and has a 3.5-star rating as of Nov. 16, 2021. It has been accredited with the BBB since 2018 and has 6 reviews, 3 are negative or have one star.
There are no reviews present on Yelp or Trustpilot.
The website also states: “At Oasis Exit Solutions we’ve helped thousands of people get out of their timeshare contract even if their timeshare cancellation period is over.”
However, there are no statistics to back up this claim.
What’s Good About Oasis Exit Solutions?
In business for six years, the website has an image of an award stating it earned “best of from the city of Rome, Georgia,” and there’s evidence to back that up, although how the award recipients are determined is unclear.
As already mentioned, the website asks questions of potential clients upfront to get started to see if you are qualified to make a claim. This is useful. The site also includes a chart explaining the difference between “rescission, cancellations, and terminations,” terms that can be puzzling for some timeshare owners.
The company also offers valuable information via a glossary with terms related to timeshare ownership and timeshare cancellation.
What’s Bad About Oasis Exit Solutions?
The website features a popup window prompting live chat that is impossible to get rid of. When you chat, however, few details are available. The chat seems to exist solely to get you to turn over your name and phone number.
For example, when asked via live chat if the company uses escrow services (a yes or no question), the response was that the lawyer who specializes in this was out of the office and they would have to call back, followed by a demand for a phone number. Putting money into escrow helps protect a customer if a company does not successfully resolve the case, or the company closes or declares bankruptcy.
In addition, there’s not much evidence to back up the company’s success record. It issued a news release in 2018 announcing that it has proven methods to assist those in need.
“Atlanta, Georgia: Oasis Exit Solutions is proud to announce the solution that over 10 million timeshare owners have been searching for, a way out. At Oasis Exit Solutions, we have developed proven methods that allow owners of unwanted/unused timeshare properties to either re-deed or cancel their timeshare contracts altogether thus ending the never-ending… “
But the news release has since been taken down, and no further news releases about the company are available. There are no numbers to back up the company’s success rate or even the number of cases the company has successfully resolved.
The costs are uncertain. You will not get an estimate until your consultation.
“To establish if you qualify for a compensation claim we will need to complete a full assessment of your Timeshare ownership. Some of the points are used to establish eligibility to claim. If our initial assessment determines that you do have a valid claim one of our advisers will contact you to talk you through the procedure and answer any questions you may have.”
This statement is unclear and vague. However, this is not uncommon in the industry. Most timeshare exit companies are very secretive about the rates they charge and won’t disclose a cost until they know the specifics of your case.
Other than the BBB reviews, Oasis has a list of TV station logos on the footer of its homepage with no explanation.
Anyone could place these on a footer so what is the reason? Are they backed by these outlets? Seen on these stations? Did Oasis purchase advertising from these media outlets? The lack of explanation is odd.
Lawsuits Against Oasis Exit Solutions
Oasis Exit Solutions doesn’t appear to be named in any lawsuits or the target of any current legal action.
Customer reactions to Oasis Exit Solutions appear to be mixed. The website’s testimonials are all extremely positive, as expected.
The BBB reviews are less glowing.
But in reading reviews there are 6 negative comments from disappointed clients, including this troubling exchange:
On one hand, Oasis Timeshare Exits is showing that the company responds to customer complaints. On the other, the response seems to be blaming the customer. The comments about “ruined credit” are a bit troubling because a common timeshare exit strategy is to advise customers to stop all payments. This can significantly harm your credit rating.
It’s also a bit off-putting to see a company call out one of its customers as “rude and combative” on a public site. Every company has disappointed customers who like to complain, so it’s possible that this is the case here, but it happens again, and that should be enough of a red flag to justify further questions before you give them your money.
And still another exchange:
Its own website had all glowing reviews and no bad ones, which isn’t a surprise since a company controls the content of its own website. There’s no true way to know whether those testimonials are from actual clients.
“It’s been quite a process and we’re not completely out of the woods yet, but it looks like Oasis Exit Solutions has rid ourselves of the costly timeshare that we had. I was afraid of throwing good money after bad when I first heard of Oasis, but Diana J has always been very attentive and helpful to our case. I would recommend them anytime,” – Brett & Linda R.
“My experience with Oasis Exit Solutions has been great. These people are professionals that know what they are doing. They are very knowledgeable about the timeshare business and how to help you. They also care about their clients. They took the time to detail every aspect of the process for me.” – Joan & Mark L.
“We contacted Oasis Exit Solutions in June of 2015 about our 2 times, and they began to help right off. They told us to stop paying because of the lies we were told and said they could help. As of Nov. 2015, we are completely rid of both timeshares. I would recommend them to anyone who has a problem with a timeshare.”- John & Britney S.
Oasis Exit Solutions’ Website
Overall it looks professional, the design and graphics aren’t brilliant. The company offers FAQs, About Us, Testimonials, and other standard website info. There is a constant chat pop-up that’s annoying and doesn’t stop. All of the reviews are positive.
The site offers timeshare scam advice topics tips from “Bogus Timeshare Rental Offers” to “Timeshare Donation Scam.”
At this point, testimonials and reviews can only be found on the Oasis Exit Solutions site and BBB. Other common review sites have no entries.
Social Media Presence
Oasis doesn’t have much of an online presence. There’s no Facebook page, Twitter account or mention on LinkedIn. As mentioned before, aside from the company’s website the only other online presence is the Better Business Bureau page.
The Bottom Line
After being in business since 2018 it would seem like the company should have more testimonials on various sites other than its own. The nasty or snarky comments when responding to dissatisfied clients can come across as immature and unprofessional.
Also, the company has zero social media presence, which seems odd today. This means that the only information a potential client will see is heavily controlled by the company itself. This alone is enough to recommend further research before you hand over several thousand dollars.
According to the company’s Better Business Bureau page, Mr. Jonathan Jayne is president and principal.
There’s very little information available, but what’s out there is a mixed bag.
The company is open from 8 a.m. to 11 p.m. Eastern time Monday through Friday, and from 9 a.m. to 8 p.m. Saturday. The office is closed on Sundays.
While the company doesn’t appear to have any endorsements, it does have logos of various TV stations on the website’s footer page, but there’s no explanation of whether they’ve been featured on those stations, purchased advertising or any other possible connection.
Oasis Exit Solutions
3 Central Plaza #410
Rome, GA 30161